Returns & Exchanges

At D.Franklin, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Request a Return

  Access our online returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Ship Your Items

  Print the provided prepaid shipping label and drop off your package at any authorized courier collection point.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund or exchange will be processed within 7-10 business days.