Frequently Asked Questions

Everything you need to know about your D.Franklin experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the EU, while international orders may take 7-10 business days depending on the destination.

What is your return policy?

We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all packaging intact to be eligible for a refund.

Are D.Franklin products covered by a warranty?

Yes, all our eyewear and watches come with a 2-year limited warranty against manufacturing defects from the date of purchase.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods like Klarna and Apple Pay.

How can I track my shipment?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you ship worldwide?

Yes, D.Franklin ships to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific location.